1.1 You may cancel your subscription to the Gateway CRM platform at any time. To cancel, please log into your account settings and follow the cancellation instructions, or contact our support team at hello@gatewayapp.ai.
1.2 If you cancel your subscription, the cancellation will take effect at the end of your current billing cycle (whether monthly or annual). You will retain access to the platform and services until the end of that billing cycle.
2.1 Unless otherwise required by law, all subscription fees are non-refundable. We do not provide refunds or credits for any partial-month or partial-year subscription periods, or for periods where you have not used the platform.
2.2 If you are on a free trial, you will not be charged if you cancel before the end of the trial period. If you do not cancel before the trial ends, your payment method will be charged for the subscription plan you selected.
3.1 For consulting, training, or custom build services, cancellation and refund terms will be set out in the specific Statement of Work or agreement provided to you before the project begins.
3.2 Generally, deposits or upfront payments for custom work are non-refundable once work has commenced, to cover the time and resources already committed to your project.
4.1 We may, at our sole discretion, offer refunds in exceptional circumstances (for example, if there has been a significant technical failure on our part that has prevented you from using the core features of the platform for an extended period).
4.2 If you believe you are entitled to a refund due to exceptional circumstances, please contact us at info@gatewayapp.ai with details of your request.
5.1 We may update this policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email.